09bd Privacy Policy

1 Introduction

09bd is one of Bangladesh's trusted online casino and betting platforms. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how 09bd collects, processes, stores, and protects your personal information.

By using our platform, you are agreeing to the terms of this Privacy Policy. We are committed to protecting your information and keep your data secure using modern technologies including SSL encryption.

This policy applies to all of 09bd's services, website, mobile applications, and related services. If you disagree with any part of this policy, please stop using our services and contact us.

2 What Types of Information We Collect

09bd may collect the following types of information:

2.1 Registration Information

When you open an account with 09bd, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (in encrypted form)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

To ensure security and complete financial transactions, we may collect the following as needed:

• National ID (NID) or passport copy
• Proof of address
• Payment method verification details

2.3 Transaction Information

For financial transactions, we collect:

• Deposit and withdrawal history
• Details of payment methods used (bKash, Nagad, Rocket, Upay, bank account numbers)
• Transaction amounts and timestamps

2.4 Usage Information

When you use our platform, the following is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Gaming history and preferences
• Login time and location (general)

3 How We Use Your Information

09bd uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, bonuses, and promotions.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Customer Support: To resolve your questions and complaints.
• Security: To detect fraud, protect accounts, and prevent unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
• Service Improvement: To improve our platform and user experience.
• Communication: To send important notices, updates, and promotional offers (if you have given consent).
• Responsible Gaming: To identify unusual gaming behavior and provide support.

4 Information Storage and Security

09bd follows the highest industry standards to protect your personal information. Our security measures include:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption technology — secure connections are ensured for all data transfers.
• Database encryption — stored information is kept in an encrypted state.
• Two-Factor Authentication facility.
• Regular security audits and vulnerability assessments.
• Firewall and intrusion detection systems.

4.2 Organizational Security

• Strict access controls — only authorized staff can access the information they need.
• Staff training on privacy protection.
• A rapid response plan in the event of a data breach.

4.3 Data Retention Period

All relevant information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.

5 Sharing Information with Third Parties

09bd does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Transaction information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This information is used solely for the purpose of completing transactions.

5.2 Legal Obligations

Information may be provided in accordance with valid orders and requests from courts, regulatory bodies, or law enforcement authorities. In such cases, we will make efforts to protect your interests within the limits of the law.

5.3 Technology Partners

We work with certain technology service providers to operate the platform (such as server hosting and cybersecurity). These partners adhere to strict confidentiality agreements and can only access the information needed to provide their specific services.

5.4 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may process technical data to operate their games. This information is limited to the scope of providing gaming services.

6 Cookies and Tracking Technologies

09bd uses cookies and similar technologies to improve your browsing experience and to operate the platform smoothly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and personalized experience.
• Analytics Cookies: Collect usage data to evaluate and improve site performance.

6.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. If you request it via live chat or email, we will provide you with a copy of that information.

7.2 Right to Rectification

If there is any error in your information, you can request that it be corrected. Information can be updated through account settings or via customer support.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations or legitimate interests.

7.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. We will review this request within a reasonable timeframe.

7.5 Unsubscribe from Marketing Communications

You can unsubscribe from promotional emails or advertising communications at any time. However, important service-related messages will continue to be sent.

8 Privacy of Minors

09bd provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

An age verification process is used at the time of registration. If a minor registers by mistake, their account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please contact us immediately. We strictly follow the responsible gaming policy.

9 Changes to the Privacy Policy

09bd reserves the right to update this Privacy Policy from time to time. Reasons for changes may include:

• Changes in laws or regulations
• Addition of new services or technologies
• Improvements to security measures
• Changes in business operations

For significant changes, we will send a notice to your registered email or display a notification on the platform. If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.

The latest version of this policy will always be published on this page. See the "Last Updated" date at the top of the page.

10 Contact and Complaints

Contact us for any questions, concerns, or requests regarding this Privacy Policy. Our data protection team will review your request within a reasonable timeframe.

We take all privacy-related complaints seriously and actively work to resolve them.